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We’re a modern, friendly take on the ol dusty tech support service of yesteryear. We’ll fix your problem and if there’s time, we’ll fix anything else that needs attention. We especially like helping our customers understand how they can use technology to make things easier (that’s what technology is for, after all!).
We’re obsessed by modern technology and we have a passion for tech that you won’t find elsewhere.
We come to you so that you aren’t faced with the task of having to unplug everything and then struggling to figure out how to plug it all back in again.
We aren’t confusing like some tech businesses. Its important to us that you understand exactly what we’re doing and why so we keep all the technical mumbo jumbo solely for the ears of our technology aware customers.
We know that you like to save money so when we visit, we like to leave you with tips on what you can do to reduce your mobile / cable / broadband costs. At no extra charge. Just because.
Do you offer a same day service?
Yes, we’ll try to fit you in today no matter what time you call (although the earlier you call the better!). Better yet, there is no surcharge for Same Day Service.
What are your business hours?
Our standard business hours are 8am to 6pm, Monday to Friday. A surcharge for visits outside of these hours will apply (30% for home users, 50% for business users).
What are your charges?
For Home/Residential customers:
Our standard hourly charge is $100.
A Non Standard Hours Surcharge of 30% applies for hours outside of Monday to Friday, 8am to 6pm.
If you are outside of our service area, an Extended Area Surcharge of $15 is applied.
For Business customers:
Our standard hourly charge is $125.
A Non Standard Hours Surcharge of 50% applies for hours outside of Monday to Friday, 8am to 6pm.
If you are outside of our service area, an Extended Area Surcharge of $15 is applied.
Merchant fees may be payable and can be found in our Terms & Conditions.
What methods of payment do you accept?
We accept cash, contactless-enabled (NFC) cards, Chip-and-PIN cards, Apple Pay, Android Pay, Samsung Pay and PayPal. Please note that merchant fees will apply (full details can be found on our Terms and Conditions.)
I have technical problems at home. Will you come to my house and fix them?
What appointment slots are available?
Appointment slots are a minimum of one hour long and we take bookings from 7am to 8pm, Monday to Saturday. A 30% Outside Business Hours Surcharge applies to slots outside of our normal business hours of Monday to Friday 8am to 6pm.
How do I book a TechSolver to come to my house or place of business?
When can I call to make a booking or ask a question?
You can call us on 02 8502 8954 from 8am to 6pm, seven days a week.
What different services are available from TechSolvers?
We offer a broad mix of services covering:
- Home Security
- Data Backup and Archival
- Data Recovery
- Internet Connectivity
- Wireless and Wired Networking
- Virus Removal
- Remote Access (VPNs)
- Network Mapping
- Asset Tagging and Classification
- Cloud Implementation
- Monitoring Installation
- WebSite Creation
- Corporate / Personal Domain Email
If you have a requirement that you don’t see falling under any of our services, give us a call and we can discuss your requirements and whether TechSolvers can help you.
How do I make a change to an existing booking?
Is there a TechSolver near me?
We’re based in Sutherland and our service area can be best described as “the Sutherland Shire and neighbouring suburbs”. You can view a map of our coverage on our service area page. If you are outside of our service area, an Extended Service Area fee of $15 applies.
How long will it take to solve my problem?
We typically solve problems within half an hour however occasionally it may take an hour or more depending on the nature of the issue.
I get confused talking to geeks because they use words that don’t make sense like “ram” and “sea pea you". Will I understand a TechSolver?
When you talk to one of our Technology Specialists, you’ll be immediately struck by how simple everything sounds because we believe “If you can’t explain it simply, you don’t understand it well enough”. We keep the technical jargon to a minimum so you can understand exactly what we’re talking about.
My current technology support guy is going on holiday. Can you help me in their absence?
Of course! Give us a call on 02 8502 8954 before your tech guy goes on holiday and we can talk about your requirements.
Do I really need to back up my data?
Great question! If you are a typical user who saves everything to their computers Windows C drive or OSX home directory, the likelihood is any loss of this data would be regretful and potentially disruptive. Most users would lose cherished photos, important documents as well as losing website usernames/passwords that have been stored in their browser and their music/video collection. You should bear in mind that all computer components fail eventually so you need to prepare for this proactively. The good news is TechSolvers have numerous solutions for you to consider covering a range of use cases so give us a call on 02 8502 8954 and we can walk you through your options with no obligations.
Do you sell hardware or software?
Yes we do. If theres something you’re after, give us a call on 02 8502 8954 and we can walk you through what we have and prices.
What happens if you can’t finish the job onsite?
We’ll let you know if we can’t complete the job onsite or if we think it is more cost effective to finish the job offsite (for example, when we upgrade an operating system, it may take 2-3 hours elapsed time but actual time spent in front of the computer is typically less than an hour). In such an event, we will give you a number of options and act based on your decision.
I run a business and would like to discuss using your services on an ongoing basis. What can you offer me?
We’re glad you asked! We can offer you a fantastic friendly service that gives you confidence in your technology’s ability to meet your business demands. We’d love to hear from you so give us a call on 02 8502 8954 and we can walk you through how TechSolvers can address all your technology concerns so you can focus 100% on your business.
How can I get notifications of new content on your website?
Visit our subscriptions page where you can choose to receive notifications from your favourite Social Media platforms, RSS or email.
I need help learning how to use my computer and smart phone - are you able to give me one on one training?
Absolutely! Send us a message or call us on 02 8502 8954 and we can arrange a time to come and visit you.
I have 3 kids and am worried about their safety online. Are TechSolvers able to help me?
Of course! We also have children and share your concerns about their online safety. We help our customers and their families understand what can be done to improve safety by way of new hardware, software or even online behaviour. Send us a message or call us and we can arrange a time to come and visit you. You can also subscribe to our mailing list so you are noticed when we publish articles that cover this topic.
My kids are constantly on the internet. How can I manage their time online so that they have a life away from the internet?
Kids love electronic devices and its important to monitor their usage so that they can have many rich experiences as they grow into young adults. We have a number of tried and tested solutions available so give us a call or send us a message and we can arrange a time to come and visit you. You can also subscribe to our mailing list so you are notified when we publish articles that cover this topic.
What guarantees does TechSolvers offer?
We back the work we do and we take great pride in our service delivery. We think you’ll love our solutions too and your satisfaction is very important to us so we do everything we can to make sure you’re happy.
Our “No Solution, No Charge Guarantee” means if we visit and we are unable to provide you with any solutions because we are lacking technical expertise, there’s no charge.
Our “7 Day Guarantee” means if you have a problem within 7 days of a TechSolvers service being performed, we will assess the issue and if we deem it related, we will do everything we can to rectify the problem free of charge. Of course if the issue is determined to be unrelated, normal charges will apply.
For more details on our guarantees, please read our Terms and Conditions.
I can't find my question here. What do I do?
Easy! Send us a message via the Contact Form and we’ll get back to you promptly.
LIMITED TIME OFFER
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SAME DAY SERVICE
Call or place a booking before midday for Same Day Service at no additional cost (subject to availability).
MONEY BACK GUARANTEE
All our jobs are backed by our 7 day Money Back Guarantee and if we can't determine a solution, there's no charge.