Technology Knowledge

You must have an excellent understanding of technology right across the board, covering

• Windows/Apple/Linux Operating Systems for both Home and Business.
• Computer hardware including peripherals, internals. You likely have built computers in the past and have performed upgrades on internal components.
• Smart Phone operating systems (Apple, Android)
• Networking infrastructure and protocols
• The Internet, the infrastructure that supports it and the technology that drives it.
• Email setup and protocol
• Secure Technology standards (i.e SSL, VPNs, Proxys, 2FA, NetFilters etc)

Troubleshooting skills

    Successful applicants need to be able to quickly diagnose where the root of a problem likely lies without using Google. Investigation into problems needs to be performed logically and you will be required to demonstrate this during the interview process. You must be able to remain calm when confronted with a challenging problem is and you must be capable of identifying potential future problems so that you can raise awareness to the customer.

Communication

    You need to possess excellent communication skills, both oral and written. Many of our customers are not technically minded; you need to be able to assess a customers technical knowledge and adjust your language accordingly. Frequently this involves being able to describe complicated matters in language that the customer can understand using every day analogies. You should speak fluent English and have a friendly, affable demeanour. Professionalism is important to our business and you need to present accordingly.

Drive & Motivation

    You need to be able to demonstrate a passion for technology that both drives and motivates you. We’re interested in understanding why Technology interests you and where your interest stems from. If you have projects, we’d love to hear about them. If you are an Open Source contributor, tell us what you’re doing and why. If you’ve implemented technology enhancements around your home, let us know what you’ve done.

Experience

    You need to have a minimum of 3 years experience in a related technology role (with references). If you have other experience that you believe is relevant, please do detail this in your submission.