Privacy Policy

Last Updated:18 May 2025

Introduction

At TechSolvers, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website, engaging with our services, or visiting our premises, you agree to the terms of this policy.

Information We Collect

We may collect the following personal information, depending on your relationship with TechSolvers:

For Customers:

• Full name
• Email address
• Phone number
• Postal address
• IP address
• Messages or enquiries submitted through our contact forms

For Prospective Employees:

• Employment history
• Education background
• Qualifications and certifications

For Feedback:

• Your rating and comments
• Your name and suburb (if published)

This information allows us to provide services, respond to enquiries, process job applications, and improve service quality. If you do not provide required information, we may be unable to assist you effectively.

Call Recording and In-Store Surveillance

We record incoming and outgoing phone calls for training, service quality, and recordkeeping purposes. By calling us, you consent to the recording of the conversation.

Our workshop and retail premises are monitored by CCTV surveillance, including audio recording, for the safety of our staff, customers, and property. CCTV footage is stored securely and retained for a limited period unless required for investigative or legal purposes.

Workshop and Physical Security

TechSolvers maintains strict physical security controls to protect customer devices and data while in our care. Our workshop is restricted to authorised personnel only and is secured with monitored alarms, surveillance systems, and locked storage for sensitive items. We do not permit public access to repair areas or customer data systems.

All devices are handled in accordance with our privacy and data retention policies, and recovered data is stored securely while in our possession.

Third-Party Repair Services

In some cases, TechSolvers may engage trusted third-party repair specialists to assist with hardware diagnostics or repairs that require specific tools or expertise. Where this occurs, we ensure that customer devices and data remain protected and under our control.

Third-party repair providers are subject to strict confidentiality requirements, and we do not permit access to personal data unless absolutely necessary and with your explicit consent. Data recovery is performed exclusively by TechSolvers unless otherwise authorised by the customer.

How We Collect and Store Information

We collect information via our website forms, emails, phone communications, feedback surveys, and in-person interactions. Data is securely stored in systems hosted within a secure data centre managed by our IT service provider. Access controls, account provisioning reviews, and security hardening techniques are in place to safeguard personal data.

Data Recovery and Retention

If you engage us for data recovery services, a copy of the recovered data is securely retained for 30 calendar days following job completion. In some cases, data may be retained for longer—for example, if further recovery attempts or customer follow-up is expected. After the retention period, all recovered data is permanently and securely deleted.

Data Destruction and Equipment Recycling

TechSolvers provides secure data destruction services for storage devices submitted for disposal. This usually involves permanent erasure using certified data wiping tools or physical destruction. However, we may occasionally choose not to physically destroy a drive if it is being retained for reuse, testing, or spare parts. In all cases, any customer data on the device is securely erased and irrecoverable.

While we aim to responsibly recycle all customer devices, some components (e.g. hard drives, fans, cables) may be retained for future diagnostic or support use. No personal data is retained on any parts held for reuse. Customers may request a Certificate of Data Destruction (charges apply) upon completion of service.

Access to Systems and Account Support

When you engage TechSolvers to provide IT services or support, we may, with your authorisation, be granted access to your systems for diagnostic or administrative purposes. Access is handled securely using industry-standard tools, with all activities performed by authorised personnel under strict confidentiality obligations.

We apply strong controls to protect any access credentials provided to us and ensure that all information is used solely to deliver the services you’ve requested. Customers are responsible for notifying us of any changes in access requirements or personnel who should no longer be authorised.

Cookies

Cookies are small text files stored on your device when you visit our site. They help us understand site usage, improve performance, and tailor your experience. You may disable cookies via your browser settings without losing core functionality of the site.

Disclosure to Third Parties

We may disclose your information to trusted service providers who assist us in delivering services. We do not sell or share your personal information with third parties for marketing purposes, nor do we transfer data overseas.

We use Google’s Invisible reCAPTCHA to prevent spam and abuse. By using this site, you are subject to Google’s Privacy Policy and Terms of Service.

In the event of a business restructure or acquisition, your personal data may be disclosed to prospective parties under confidentiality obligations.

Marketing Communications

We may occasionally send you information about new services, updates, or promotions. You may unsubscribe at any time using the link provided in our emails. Unsubscribe requests are processed immediately.

Accessing or Updating Your Information

If you wish to access or correct your personal information, please contact us via our website. We will verify your identity by matching your name, phone number, and email address with our records. If a match is found, we will respond via your registered email. We aim to respond within 10 business days.

External Links

Our website may contain links to third-party websites. These links are provided for convenience and do not constitute endorsement. We are not responsible for the privacy practices of external sites.

Changes to This Policy

This Privacy Policy may be updated from time to time. Any changes will be published on this page and take effect immediately upon posting. Please refer to the “Last Updated” date above to determine when it was last revised.

Contacting Us

If you believe your privacy has been breached or you wish to make a complaint, please contact us via the Contact Us form on our website, by phone on 02 8502 8954, or by mail at PO Box 42, Jannali, NSW 2226. A senior team member will respond within 48 hours.

If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au/privacy.